Booking Terms And Conditions

Definitions

In these Conditions:

  • "Key Details Form" means the Bump Buddies' Key Details Form which will contain details of the Services and the Price;
  • "Price" means the amount charged by us for the Services (which includes all applicable taxes), as set out in the Key Details Form and, if you are buying online, on the relevant page of our website which details the Services;
  • "Services" means the services which you have asked us to provide, as set out in the Key Details Form and, if you are buying online, on our website;
  • "we", "us" or "our" means Bump Buddies whose postal address is 32 Talisker Gardens, Redcar, Cleveland, TS10 2TG, whose email address is support@bumpbuddies.co.uk and whose telephone number is 07595 840938; and
  • "you" or "your" means the client purchasing the Services, whose details are set out in the Key Details Form.

General

  1. Please read these Conditions carefully as they apply to the supply of Services by us to you.
  2. If you are uncertain as to your rights under these Conditions or you want an explanation about them, please contact us using our contact details above. If you do not agree with these Conditions, you cannot proceed to purchase the Services.
  3. You must be over 18 years of age and resident in the United Kingdom to proceed with an order.
  4. The Key Details Form and these Conditions together form the agreement between us and you. If there is any conflict or inconsistency between the Key Details Form and these Conditions, the terms contained in the Key Details Form shall take precedence.
  5. Any special requirements you have or any variations to these Conditions that you require must be agreed by us in advance of the agreement being formed and detailed in the "Any Special Terms" box on the Key Details Form.
  6. You are not permitted to transfer your rights and obligations under these Conditions without our written authority. This authority will not be refused without good reason.

Online Booking Process

  1. If you are purchasing the Services online then you must read and agree to these Conditions prior to placing an order. We will treat each order for the Services as an offer by you to purchase the Services in accordance with these Conditions.
  2. You will pay the Price online. We accept payment by credit and debit card.
  3. Subject to condition 27, once we have received your payment in cleared funds, we will send you an email without undue delay to confirm we accept your order.The agreement between us becomes binding when we send this confirmation email.
  4. This confirmation email will attach the Key Details Form and these Conditions, so that you have a copy for your reference.

Telephone and Face to Face Booking Process

  1. If you are purchasing the Services face to face or over the telephone then we will provide you with the Key Details Form attaching these Conditions.
  2. To place an order for the Services you must sign and return the Key Details Form to us and pay the Price. We accept payment by credit and debit card or cheque. If paying by cheque, please forward this to us at our postal address set out above made payable to "Bump Buddies". If you are purchasing face to face, we also accept payment in cash.
  3. We will treat each order for the Services as an offer by you to purchase the Services in accordance with these Conditions.
  4. Subject to condition 26, once we have received your payment in cleared funds, we will send you confirmation without undue delay (either by email or post, depending on your preference) that we accept your order. The agreement between us becomes binding when we send this confirmation.
  5. This confirmation will attach the Key Details Form and these Conditions, so that you have a copy for your reference.

Price and Payment

  1. Payment of the Price is required in full when you place your order.
  2. At our discretion we may agree to split payments but all payments must have been made within 24 hours of the date of the start of the services (first session date).
  3. If we need to vary the Price to take account of any changes in taxes and duties or errors or omissions in the prices displayed on our website or in any confirmatory correspondence, we shall notify you and allow you an opportunity to cancel your order without any cost to you. If we have already started the Services, we will allow you to discontinue them and pay us only for work already carried out.

The Services

  1. All Services will be performed at your premises, a public place or at medical facilities as agreed with you.
  2. We will provide the Services with reasonable care and skill.
  3. No Services will be provided until the expiry of seven working days, beginning on the day after our agreement is made, which is when we send confirmation of your order.
  4. We are committed to meeting the highest quality standards in the delivery of the Services. We take any problems that do arise very seriously indeed. In the event that you have any cause for complaint with regard to the Services please contact us using the contact details set out above.
  5. Some of the Services offered by us require you to book sessions in advance. We will do our best to accommodate your preferred session times, but please be aware that our availability is subject to other client commitments. You are therefore advised to book well in advance.

Cancellation of a Session

  1. You must give us at least one week's notice if you cannot make a session that you have booked with us. If you can no longer make a session you have booked, and you give us less than one week's notice, we will try to reschedule your session. However, you will not be entitled to reschedule that session and you will not be entitled to any refund if we cannot reschedule your session. The position set out in the previous sentence will apply unless we can book another client into the session time you cannot make, in which case you will be permitted to reschedule the session or be entitled to a refund of the portion of the price that relates to that session.
  2. If we need to cancel any session that you have booked with us, we will give you one week's notice, and reschedule your session. If we give you less than one week's notice, and you cannot reschedule, we will refund to you the portion of the Price that relates to that session.

Cancellation of the Agreement

  1. We reserve the right to decline any orders placed, prior to us accepting the orders, for any reason.
  2. If we decline an order, we will notify you in writing and refund in full all monies paid. If we cancel the agreement at any time after the Services have commenced, we will notify you in writing and refund the portion of the Price which relates to any Services paid for but not performed.
  3. You have a right to cancel our agreement without penalty and without giving any reason. This right can be exercised by sending us at our postal or email address set out above a notice of cancellation within seven working days beginning on the day after our agreement with you is made, which is when we send confirmation of your order.
  4. Where we are unable to perform the Services within 30 days of the date you requested we shall inform you and repay any sum paid by you as soon as possible and in any event within 30 days of us informing you that we cannot perform the Services.
  5. If you exercise your right of cancellation, this will also cancel any related credit agreement.

Limits of Liability

  1. The Services constitute emotional and practical information, support and advice only. In no circumstances will medical care, advice or assistance be given or offered. Any medical issues arising must be referred to a medical professional. Subject to condition 32, we will not accept any liability for any medical issues experienced by you or your baby.
  2. Nothing in these Conditions seeks to limit or exclude our liability if something we do causes death or personal injury through our negligence or if we cause damage to your property and that cause is our fault. We are also not seeking to exclude or limit our responsibility for loss caused by our Services being negligent.
  3. Other than the liability we have accepted in Condition 32, we will not be liable for any losses that you suffer as a result of any breach of the contract between us except those losses which are reasonably foreseeable by both of us at the time we enter into a contract with you. In addition, since the Services are provided to you as a consumer, we cannot accept responsibility for any losses related to any business of yours that you may incur as a result of any breach of our agreement.

Statutory Rights

  1. As a consumer you have certain statutory rights regarding statements made in public by us, the performance of the Services, as well as claims in respect of losses caused by our negligence or our failure to carry out our obligations. In certain circumstances you may cancel your contract with us. Nothing in these Conditions affects those statutory rights.
  2. You also have certain statutory rights under the Electronic Commerce (EC Directive) Regulations 2002 because we are advertising and selling services online. If we do not comply with these Regulations you have certain remedies. These Conditions do not affect your remedies under those Regulations.
  3. These Conditions are intended to be consistent with the Consumer Protection (Distance Selling) Regulations 2000 as amended and nothing in them is intended to impose on you any duty or liability additional to those specified in those Regulations. If you would like a copy of these Regulations, they can be obtained from the Department of Business, Enterprise and Regulatory Reform.